SImona has over 20 years of customer-focused experience, having had diverse leadership roles in Customer Success, Professional Services, Product Management, and Software Development, that uniquely position her to understand the SaaS customer life cycle. She cares deeply about the customers' experience along their journey and strives to improve it, one interaction at a time. Simona leads the global team of Customer Success Managers at Cority since 2021 and takes pride in seeing her team contribute to the success of all customers.